Refund Policy

1. Eligibility for Refunds or Exchanges
We accept refund or exchange requests if:
✅ You received a defective or incorrect product.
✅ A service was not delivered as agreed.

Non-Refundable Items/Services:
❌ Custom-made corporate gifts
❌ Completed IT services
❌ Orders cancelled after production or work commencement

2. How to Request a Refund or Exchange
Notify us within 3 days of receiving your order (or service completion).

Provide order details, description of the issue, and supporting photos (if applicable).

3. Refund Processing
Approved refunds will be processed within 7–14 working days to the original payment method or as store credit.